Support

How does the Lead and Wingman system work?

In Starship Chaos, you fly as the Lead ship. If your Lead is destroyed, you can call in a Wingman to continue the same run — picking up the score, timer, and wave exactly where the Lead fell. The run ends when the Wingman is destroyed.

How do daily free Wingman passes work?

Every player receives 3 free Wingman passes per UTC day. Unused daily passes do not accumulate — they expire at the next reset at 00:00 UTC. You can earn extra passes by watching rewarded ads or buying them with credits.

Can I get unlimited Wingman calls?

Yes. Unlimited Wingman subscribers do not consume passes — Wingman calls are always available while the subscription entitlement is active.

Can I play without an account?

Yes. You can use a Guest Hanger without Apple or Google sign-in. Guests can play, earn credits, unlock ships, watch rewarded ads, buy credits, and subscribe — no account required.

What is a Guest Hanger?

A Guest Hanger stores your game progress on your current device — including credits, unlocked ships and maps, Wingman passes, preferences, and an optional callsign. Guest progress can be lost if you delete the app, clear app data, or change devices before protecting it through sign-in.

Why should I sign in?

Apple or Google sign-in is optional. Signing in can protect and merge eligible Guest Hanger progress into a registered Pilot account, making that progress available across devices and reinstalls. Registered Pilots can also use unique usernames and create or join private My Boards.

How do credit pack purchases work?

Credit packs are consumable in-app purchases processed by the Apple App Store or Google Play. Purchase refunds and billing requests are handled by Apple or Google under their respective store policies.

How does the Unlimited Wingman subscription work?

Unlimited Wingman is an annual auto-renewing subscription. It provides unlimited Wingman calls while active and renews automatically unless cancelled. To manage or cancel, go to your Apple App Store or Google Play account settings. Cancellation takes effect at the end of the current billing period.

How do I restore a previous purchase?

Open the game and go to the Store screen, then tap Restore Purchases. This may restore eligible store-account purchases and subscriptions, but consumable credits and unmerged Guest Hanger progress may not be recoverable after app deletion or local data loss.

My purchase didn't appear after restarting. What should I do?

Restart the app and use Restore Purchases from the Store screen. If the purchase still does not appear, contact us at support@baroncore.tech with your account details and a description of the issue. We will never ask for your payment information.

What do rewarded ads give me?

• Wingman ads grant 3 extra Wingman passes after a completed, server-verified view.
• Credit ads grant 50 credits after a completed, server-verified view.

Wingman-ad and credit-ad limits are tracked separately. Each allowance permits up to 3 rewarded ads per UTC day, resetting at 00:00 UTC.

Why isn't a rewarded ad available?

Ad availability can vary by region or ad network status. If no ad is available, try again later.

I watched an ad but didn't receive my reward.

Rewards are granted only after a completed and server-verified ad view. If the ad closes or fails before finishing, no reward is issued. If you completed the ad and still received nothing, contact us at support@baroncore.tech.

Can I change my ad privacy settings?

Yes. You can review eligible ad privacy settings at any time in Settings → Ad Privacy Options.

How do I delete my registered Pilot account?

Registered Pilots can permanently delete their account directly in the game through Pilot → Delete Account. The game presents confirmation steps before deletion to prevent accidents.

Deletion removes the Pilot account and associated game data, including credits, unlocked inventory, scores, passes, private boards, and any merged Guest Hanger data.

Account deletion does not cancel an App Store or Google Play subscription. You must cancel subscriptions separately through your store account settings.

What about Guest Hanger data?

Guests can reset their Guest Hanger by deleting the app or clearing app data, but this may permanently lose any unprotected progress. There is no account-level deletion request for guest data, as it is tied to the device.